State and local agency personnel working in the support staff capacity with the Illinois WIC Program.
1 day
Class Times
09:00 AM - 04:00 PM

This course is offered virtually and has been designed to address the needs of those, new and experienced, who are involved in the daily support of the WIC program. This training will provide training on WIC policy, income and eligibility determination, and a “hands-on” approach to the IWIC software system including: client enrollment, referring and scheduling clients and EBT issuance.

Additional Information

Upon completion of the course, participants will be able to:

  • Reference the WIC Policy and Procedure Manual regarding support staff responsibilities including the eligibility requirements of the WIC Program
  • Access the IWIC system and accurately complete a participant search
  • Demonstrate proficiency in enrolling new participants in IWIC
  • Demonstrate an understanding of support staff responsibilities for various types of visits including benefit issuance, future appointment scheduling and participant referrals

Special Instructions: In order for staff attending this training to receive the greatest benefit, the attendee should have at least one month of experience in the role of Frontline staff. Attendees must also complete the following on the Frontline Orientation checklist:

  • 1. Illinois WIC Management Information System (MIS) Basics – All sections
  • 2. Illinois WIC Frontline Role and Eligibility Determination Process – All sections
  • 3. Illinois WIC Frontline Role with Nutrition Education, Documentation and Customer Services (PCS) – All sections
  • 4. Illinois Authorized WIC Food List
  • 5. Illinois Authorized WIC LA Vendor List
  • 6. Complete the New User System Access Request; Initial Log In and Enrollment in both the Training & Production Environments; and WIC Coordinator must log into both the Training and Production environments to activate Staff Accounts & Assigning Roles.
  • By registering for this training, I certify I have completed the above Pre-Work to attend IWIC Frontline Training
  • In order to receive a certificate of completion, you must attend all day and complete the assigned training scenarios.
V. Mina Caban, BS; Marlin Hollis, BA, MPA; Monica Murphy-Hayes, BS, CLE
Training Type

Upcoming Events

Jul 08, 2024 - Registration closes June 28, 2024
Aug 05, 2024 - Registration closes July 26, 2024
Sep 09, 2024 - Registration closes August 30, 2024
Oct 07, 2024 - Registration closes September 22, 2024
Nov 04, 2024 - Registration closes October 25, 2024
Dec 02, 2024 - Registration closes November 22, 2024
Jan 13, 2025 - Registration closes January 3, 2025
Feb 03, 2025 - Registration closes January 24, 2025
Mar 03, 2025 - Registration closes February 21, 2025
Apr 07, 2025 - Registration closes March 28, 2025
May 05, 2025 - Registration closes April 25, 2025
Jun 02, 2025 - Registration closes May 23, 2025