Illinois WIC Civil Rights Training

Upon completion of this course, participants will be able to:

Section 1

• Identify the 6 protected classes recognized by USDA
• Define Discrimination
• Understand Illinois WIC Policies related to Civil Rights and Discrimination

Section 2

• Identify different aspects of culture
• Relay guidelines for good, secure and confidential communication
• Use conflict resolution when someone is upset

Section 3

• Recognize materials and services to assist those with Limited English Proficiency (LEP)
• Identify and document language in the WIC MIS (I-WIC)
• Provide examples of ways those with disabilities can access WIC services

Section 4

• Identify the components of Illinois WIC’s public notification system
• Interpret when, where and how the Nondiscrimination Statement is used within the WIC Program

Section 5

• Identify why the WIC Program collects ethnic and racial data
• Define ethnicity and race
• Collect and document data per USDA and State requirements

Section 6

• Distinguish a civil rights complaint from a program complaint
• Outline the process of filing a complaint
• Describe the right to a fair hearing

Section 7

• Identify the 3 types of Civil Rights reviews
• Identify the process for resolving violations or findings

Course Resources:

I Speak Statements 

Ethnicity and Race Tool